Perspectives

Pivoting to online qualitative research given travel restrictions and challenging times? This article can help guide you to success.
by Lon Taylor
Originally Published on Medium & LinkedIn

If you’re a UX, CX or research professional, this year’s event offered a wide variety of sessions on our evolving industry. Read our 2019 key takeaways.
by Lon Taylor
Originally Published on Medium & LinkedIn

The Florida Department of State has indicated that 26,000 Broward voters failed to vote for anyone in the Senate race.
by Lon Taylor
Originally Published on Medium & LinkedIn

How a Sloppy User Experience Led to a Disastrous Customer Experience
by Lon Taylor
Originally Published on Medium

Tips and information regarding our UX research approach.

Thoughts & panel highlights from Austin’s annual SXSW event.
by Lon Taylor

Think that a candidates website can’t influence people’s vote? Check out our white paper and videos from the 2008 campaign to see how usability research on political sites can impact people’s votes.
by First Insights

5 Reasons to Consider Usability Testing
by Lon Taylor for Lee Marc Stein’s Newsletter

Intranet Usability Research – A Two Phased Approach Covers All the Bases
by Lon Taylor

Five Keys to a Successful Usability Test
by Lon Taylor

Choose Your Usability Approach Wisely – Success Comes From Picking the Right Tools for the Job
by Lon Taylor with Nick Gould & Peter Hughes while consulting for Catalyst